SCALEABLE CALL CENTER

Take your company’s call center resources to the next level with Mirand Response System. Our 24/7, flexible call center services allow your company to build better relationships with your customers, be a reliable resource when they need you, and offer continuous availability that always feels seamless.

We tailor our accounts receivable management solutions to meet your unique circumstances. Our professional debt collectors provide recovery solutions that work without damaging relationships.

• Banks, Credit Unions
• Past Due Credit Cards
• Overdrawn Checking Accounts

MRS: Your Go-To Call Center & Communications Solutions

No matter your industry–federal or state governments, municipal district services, financial institutions, healthcare, and beyond–your customers, patients, constituents– whoever relies on you–deserve reliable and continuous support. At MRS, we’re proud to be an extension of your organization–offering your clients around-the-clock service and knowledgeable experts needed to feel supported.

24/7 Availability

With our 24/7 availability, our call center staff is trained to support the diverse needs of each of your clients. With dedicated agents working both on-site and remotely from their homes, our flexible setups ensure continuous availability, seamless customer service, and reliable support. 

Scalable, Affordable Support Staff

Our call center solutions are an affordable, scalable way to ramp up your customer support in just a few steps. Our highly trained experts have experience handling over 8 million inbound and outbound calls per year, with the ability to ramp up to 100 agents in a matter of weeks. 

ECHO-Trained, Relationship-First Communication Experts

Timely customer support is just the beginning of what MRS can offer your organization. Each of our seasoned experts is trained in the ECHO methodology, which emphasizes Empathy, Connection, Help, and ownership. Each of our agents is empowered to provide empathetic, effective assistance to each of your customers. 

Reliable & Continuous Service

Support your customers with reliable, consistent service they can count on from knowledgeable staff who understand how to support, empathize, and assist your customer base. With our less than 5% attrition rate, each of our expert staff members is tenured, seasoned, and prepared to provide your customers with the support they deserve. 

Contact us to learn more about how our services can impact your revenue, reduce budget deficits, and let you focus on better serving the public.